Retail Sales Training

Retail Sales Training

As Supply Chain Management by BMS, we are pleased to announce that registration is now open for the “Retail Sales” training program.

What Will You Learn?

  • By participating in this training, you will learn how to:
  • Define the profile of an ideal salesperson
  • Properly welcome customers and create a positive first impression
  • Accurately identify customer needs and expectations
  • Communicate pricing effectively and at the right time
  • Apply effective sales closing techniques
  • Use body language correctly in sales

Certification

  • Participants who attend at least 80% of the training will receive a Certificate of Participation.
  • Participants who attend at least 80% of the training and score above 70% in the final assessment will receive a Certificate of Achievement.
  • The training can also be organized as a corporate in-house program, with pricing determined according to the requesting company’s requirements.

Training Topics

  • The value of service in retail
  • The profile of an ideal salesperson
  • Proper customer greeting and creating a positive first impression
  • Understanding customer needs and expectations
  • Product knowledge and effective product presentation
  • When and how to communicate pricing
  • Different customer behaviors and handling difficult situations
  • Handling customer objections and response techniques
  • Sales closing techniques
  • Upselling and cross-selling techniques
  • Effective use of body language in sales
  • Teamwork and coordination with colleagues and management
  • Customer focus and maintaining a positive attitude

Training Duration

The total duration of the training is 15 hours, consisting of 6 sessions.

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